Uslovi Korištenja | Terms of Service
1. Prihvatanje uslova | Acceptance of Terms
Korištenjem web stranice snowit.ba i naših usluga (dizajn, razvoj, hosting web stranica i mobilnih aplikacija), prihvatate ove Uslove Korištenja u cijelosti.
Ako ne prihvatate sve odredbe, nemojte koristiti naše usluge.
By using the website snowit.ba and our services (design, development, hosting of websites and mobile applications), you accept these Terms of Service in their entirety.
If you do not accept all terms, do not use our services.
2. Definicije | Definitions
| Termin / Term | Značenje / Meaning |
|---|---|
| Klijent / Client | Pravno ili fizičko lice koje naručuje usluge od SnowIT-a |
| Projekat / Project | Dogovoreni opseg rada (web stranica, app, logo, hosting, itd.) |
| Ponuda / Quote | Komercijalna ponuda sa cijenom, rokom i specifikacijom |
| Ugovor / Contract | Prihvaćena ponuda + potvrda klijenta (email ili potpisan dokument) |
| Isporuka / Delivery | Transfer gotovog proizvoda klijentu (URL, GitHub, Figma link, itd.) |
3. Opis usluga | Description of Services
SnowIT nudi sljedeće usluge za bosanskohercegovačke male i srednje biznise:
3.1 Paketi usluga
| Paket | Opis | Cijena (KM) | Rok isporuke |
|---|---|---|---|
| Starter Site | Landing page sa 3 sekcije, kontakt forma, hosting | 300 | 48h — 72h |
| Business Lite | Web stranica do 5 stranica, SEO osnove, hosting | 400 | 5 — 7 dana |
| Business Pro | Do 10 stranica, custom dizajn, Google Ads setup | 800 | 10 — 14 dana |
| E-Commerce Start | Online prodavnica (do 20 proizvoda), plaćanje | 1.200 | 14 dana |
| Custom App / Enterprise | Mobilna aplikacija, poslovni sistem po mjeri | 2.500+ | 4+ sedmice |
Napomena: Svi paketi uključuju:
- Hosting prvih 12 mjeseci (Vercel/Cloudflare)
- SSL sertifikat (HTTPS)
- Tehnička podrška 30 dana nakon isporuke
- Google Analytics 4 setup (opciono)
3.2 Dodatne usluge (na zahtjev)
- Logo dizajn + branding materijali
- Odražavanje i izmjene postojećih stranica
- Hosting i administracija (mjesečno održavanje)
- SEO optimizacija i Google Ads kampanje
- Integracija sa CRM/ERP sistemima
SnowIT offers the following services for Bosnian small and medium businesses:
3.1 Service Packages
| Package | Description | Price (KM) | Delivery time |
|---|---|---|---|
| Starter Site | Landing page with 3 sections, contact form, hosting | 300 | 48h — 72h |
| Business Lite | Website up to 5 pages, SEO basics, hosting | 400 | 5 — 7 days |
| Business Pro | Up to 10 pages, custom design, Google Ads setup | 800 | 10 — 14 days |
| E-Commerce Start | Online store (up to 20 products), payments | 1,200 | 14 days |
| Custom App / Enterprise | Mobile application, custom business system | 2,500+ | 4+ weeks |
Note: All packages include:
- Hosting for first 12 months (Vercel/Cloudflare)
- SSL certificate (HTTPS)
- Technical support 30 days after delivery
- Google Analytics 4 setup (optional)
3.2 Additional Services (on request)
- Logo design + branding materials
- Maintenance and changes to existing sites
- Hosting and administration (monthly maintenance)
- SEO optimization and Google Ads campaigns
- Integration with CRM/ERP systems
4. Proces naručivanja | Ordering Process
- Kontakt: Klijent šalje upit putem forme na snowit.ba ili WhatsApp (+387 62 329 076)
- Uvodna konsultacija: Poziv ili sastanak (online/offline) za razumijevanje potreba
- Ponuda: SnowIT šalje pisanu ponudu (email) sa cijenom, rokom i specifikacijom
- Prihvatanje: Klijent potvrđuje email odgovorom "Prihvatam ponudu" ili potpisanim dokumentom
- Avans: Plaćanje 50% cijene kao avans (osim Starter paketa gdje se plaća 100% unaprijed)
- Izrada: SnowIT izvršava projekat prema dogovorenom scope-u
- Review: Klijent ima 3 dana za pregled i 1 rundu revizija (uključeno u cijenu)
- Finalno plaćanje: 50% prije isporuke finalnih fajlova/pristupa
- Isporuka: SnowIT prenosi sve materijale klijentu (kod, dizajn, pristup admin panelu)
- Contact: Client sends inquiry via form on snowit.ba or WhatsApp (+387 62 329 076)
- Initial consultation: Call or meeting (online/offline) to understand needs
- Quote: SnowIT sends written quote (email) with price, timeline and specification
- Acceptance: Client confirms via email reply "I accept the offer" or signed document
- Advance payment: Payment of 50% of price as advance (except Starter package where 100% is paid upfront)
- Production: SnowIT executes project according to agreed scope
- Review: Client has 3 days to review and 1 round of revisions (included in price)
- Final payment: 50% before delivery of final files/access
- Delivery: SnowIT transfers all materials to client (code, design, admin panel access)
5. Plaćanje | Payment
Valuta: Svi iznosi su u konvertibilnim markama (KM).
Načini plaćanja:
- Bankovna transakcija (žiro racun — detalji u fakturi)
- Gotovina (uz fiskalnu potvrdu) — samo za pakete do 500 KM
Rokovi plaćanja:
- Starter paket (300 KM): 100% prije početka rada
- Business Lite/Pro, E-Commerce: 50% avans + 50% prije isporuke
- Custom/Enterprise: Po dogovoru (obično 30%-40%-30%)
Faktura: Izdajemo fiskalnu fakturu u skladu sa zakonima BiH (PDV nije uključen u cijene — SnowIT nije u PDV sistemu).
Currency: All amounts are in convertible marks (KM).
Payment methods:
- Bank transfer (giro account — details in invoice)
- Cash (with fiscal receipt) — only for packages up to 500 KM
Payment terms:
- Starter package (300 KM): 100% before work begins
- Business Lite/Pro, E-Commerce: 50% advance + 50% before delivery
- Custom/Enterprise: By agreement (usually 30%-40%-30%)
Invoice: We issue fiscal invoices in accordance with BiH laws (VAT not included in prices — SnowIT is not in VAT system).
6. Politika refundacije | Refund Policy
6.1 Potpuna refundacija (100%)
Moguća je u roku od 48 sati od plaćanja avansa, AKO:
- SnowIT nije započeo rad na projektu
- Nema dogovorene specifikacije
6.2 Djelimična refundacija (pro-rata)
Poslije 48 sati, refundacija se izračunava:
Refund = Plaćeni iznos - (Sati rada × 30 KM/h)Primjer: Klijent plaćao 400 KM za Business Lite. Nakon 5 sati dizajna, odustao. Refund = 400 - (5 × 30) = 250 KM.
6.3 Nema refundacije
- Projekat završen i predat (klijent ima review period 3 dana)
- Klijent tražio izmjene van originalnog scope-a (dodatni zahtjevi se naplaćuju)
- Klijent ne odgovara na poruke 7+ dana (projekat se smatra napuštenim)
6.1 Full Refund (100%)
Possible within 48 hours of advance payment, IF:
- SnowIT has not started work on the project
- There is no agreed specification
6.2 Partial Refund (pro-rata)
After 48 hours, refund is calculated:
Refund = Paid amount - (Work hours × 30 KM/h)Example: Client paid 400 KM for Business Lite. After 5 hours of design, cancelled. Refund = 400 - (5 × 30) = 250 KM.
6.3 No Refund
- Project completed and delivered (client has 3-day review period)
- Client requested changes outside original scope (additional requests are charged)
- Client does not respond to messages for 7+ days (project considered abandoned)
7. Intelektualna svojina | Intellectual Property
7.1 Klijent postaje vlasnik nakon finalne uplate
Nakon finalnog plaćanja 100%, klijent dobija potpuno vlasništvo nad:
- Izvornim kodom (HTML/CSS/JS ili React/Next.js repo)
- Dizajnom (Figma/Penpot fajlovi, izvožene slike)
- Sadržajem (tekstovi, fotografije koje smo mi napravili)
- Logo/branding materijali (AI/SVG fajlovi)
Format isporuke: GitHub repository (private, prenosi se na klijentov account) ili ZIP arhiva.
7.2 SnowIT zadržava pravo na portfolio showcasing
Možemo prikazati vaš projekat u našem portfoliju (snowit.ba/portfolio) OSIM AKO:
- Klijent eksplicitno zatraži tajnost (NDA)
- Projekat sadrži osjetljive poslovne informacije
Showcase uključuje: Screenshot, opis, stack (bez koda).
7.3 Open-source komponente
Koristimo open-source biblioteke (React, Tailwind, itd.). Njihove licence ostaju na snazi (obično MIT/Apache 2.0).
7.1 Client becomes owner after final payment
After final payment of 100%, client receives full ownership of:
- Source code (HTML/CSS/JS or React/Next.js repo)
- Design (Figma/Penpot files, exported images)
- Content (texts, photos we created)
- Logo/branding materials (AI/SVG files)
Delivery format: GitHub repository (private, transferred to client account) or ZIP archive.
7.2 SnowIT retains right to portfolio showcasing
We may display your project in our portfolio (snowit.ba/portfolio) UNLESS:
- Client explicitly requests confidentiality (NDA)
- Project contains sensitive business information
Showcase includes: Screenshot, description, stack (no code).
7.3 Open-source components
We use open-source libraries (React, Tailwind, etc.). Their licenses remain in force (usually MIT/Apache 2.0).
8. Garancija i odgovornost | Warranty and Liability
8.1 Garancija kvalitete
30 dana nakon isporuke:
- Besplatne ispravke bagova (tehnički defekti)
- Besplatna podrška za osnovna pitanja
NIJE pokriveno:
- Novi zahtjevi (features koje nismo dogovorili)
- Problemi uzrokovani klijentovim izmjenama koda
- Eksterni servisi (3rd party API breakage)
8.2 Ograničenje odgovornosti
SnowIT maksimalna odgovornost ograničena je na iznos plaćen za projekat.
Ne garantujemo:
- Specifične poslovne rezultate (prodaju, konverzije)
- Google/SEO ranking pozicije
- Dostupnost 100% (hosting zavisi od Vercel/Cloudflare SLA)
8.3 Force majeure
Nismo odgovorni za kašnjenja uzrokovana:
- Prirodnim katastrofama, ratom, epidemijom
- Ispadom električne energije, interneta
- Akcijama trećih strana (hakerski napadi na hostinge)
8.1 Quality Warranty
30 days after delivery:
- Free bug fixes (technical defects)
- Free support for basic questions
NOT covered:
- New features (features we did not agree on)
- Problems caused by client's code changes
- External services (3rd party API breakage)
8.2 Limitation of Liability
SnowIT maximum liability is limited to the amount paid for the project.
We do not guarantee:
- Specific business results (sales, conversions)
- Google/SEO ranking positions
- 100% uptime (hosting depends on Vercel/Cloudflare SLA)
8.3 Force Majeure
We are not responsible for delays caused by:
- Natural disasters, war, epidemic
- Power outages, internet outages
- Third-party actions (hacker attacks on hosting)
9. Hosting i održavanje | Hosting and Maintenance
Uključeno prvih 12 mjeseci:
- Vercel Free tier (unlimited bandwidth)
- Cloudflare CDN (DDoS zaštita)
- SSL sertifikat (automatski renewal)
Nakon 12 mjeseci:
- Opcija 1: Klijent preuzima hosting (preseljenje na njegov Vercel/Netlify account)
- Opcija 2: SnowIT nastavlja hosting za 5 KM/mjesec (obnovljivo godišnje)
Održavanje (opciono):
- 30 KM/mjesec — monitoring, redovni backup, manje izmjene (do 1h/mj)
- 100 KM/mjesec — sve iz prethodnog + content update, SEO report
Included for first 12 months:
- Vercel Free tier (unlimited bandwidth)
- Cloudflare CDN (DDoS protection)
- SSL certificate (automatic renewal)
After 12 months:
- Option 1: Client takes over hosting (migration to their Vercel/Netlify account)
- Option 2: SnowIT continues hosting for 5 KM/month (renewable annually)
Maintenance (optional):
- 30 KM/month — monitoring, regular backups, minor changes (up to 1h/mo)
- 100 KM/month — all of the above + content updates, SEO report
10. Raskid ugovora | Termination
10.1 Od strane klijenta
Klijent može raskinuti prije završetka. Obračun prema §6 (Refundacija).
10.2 Od strane SnowIT-a
Možemo raskinuti ugovor AKO:
- Klijent ne plati avans u roku 7 dana
- Klijent ne odgovara na poruke 14+ dana (2 opomene)
- Klijent traži nešto nelegalno ili neetičko
U tom slučaju: vraćamo 100% avansa (ili 0% ako smo već isporučili dio rada).
10.1 By Client
Client may terminate before completion. Settlement according to §6 (Refund).
10.2 By SnowIT
We may terminate the contract IF:
- Client does not pay advance within 7 days
- Client does not respond to messages for 14+ days (2 reminders)
- Client requests something illegal or unethical
In that case: we return 100% of advance (or 0% if we have already delivered part of the work).
11. Nadležnost i mjerodavno pravo | Jurisdiction and Applicable Law
Ovi Uslovi korištenja se regulišu prema zakonima Bosne i Hercegovine.
Nadležni sud: Opštinski/Kantonalni sud u Sarajevu.
Alternativa: Obostrano se slažemo da prvo pokušamo rješiti sporove mirnim putem (direktna komunikacija ili medijacija).
These Terms of Service are governed by the laws of Bosnia and Herzegovina.
Competent court: Municipal/Cantonal Court in Sarajevo.
Alternative: We mutually agree to first attempt to resolve disputes amicably (direct communication or mediation).
12. Izmjene uslova | Changes to Terms
SnowIT zadržava pravo da ažurira ove Uslove. O većim izmjenama ćemo obavijestiti:
- Email postojećim klijentima (7 dana prije stupanja na snagu)
- Objava na snowit.ba sa istaknutim bannerom
Vaš kontinuirani rad sa nama nakon promjena znači prihvatanje novih uslova.
SnowIT reserves the right to update these Terms. We will notify of major changes:
- Email to existing clients (7 days before taking effect)
- Publication on snowit.ba with prominent banner
Your continued work with us after changes means acceptance of new terms.
13. Kontakt | Contact
SnowIT d.o.o.
Osnovan 2022, Sarajevo
Email: enis@snowit.ba
WhatsApp: +387 62 329 076
Web: https://snowit.ba
Za pitanja o privatnosti podataka: alem@alai.no (Lice za zaštitu podataka)
Ovi Uslovi korištenja su posljednji put ažurirani 14. maja 2026.
These Terms of Service were last updated on May 14, 2026.