Uslovi Korištenja | Terms of Service
1. Prihvatanje uslova | Acceptance of Terms
Korištenjem web stranice snowit.ba i naših usluga (dizajn, razvoj, hosting web stranica i mobilnih aplikacija), prihvatate ove Uslove Korištenja u cijelosti.
Ako ne prihvatate sve odredbe, nemojte koristiti naše usluge.
By using the website snowit.ba and our services (design, development, hosting of websites and mobile applications), you accept these Terms of Service in their entirety.
If you do not accept all terms, do not use our services.
2. Definicije | Definitions
| Termin / Term | Značenje / Meaning |
|---|---|
| Klijent / Client | Pravno ili fizičko lice koje naručuje usluge od SnowIT-a |
| Projekat / Project | Dogovoreni opseg rada (web stranica, app, logo, hosting, itd.) |
| Ponuda / Quote | Komercijalna ponuda sa cijenom, rokom i specifikacijom |
| Ugovor / Contract | Prihvaćena ponuda + potvrda klijenta (email ili potpisan dokument) |
| Isporuka / Delivery | Transfer gotovog proizvoda klijentu (URL, GitHub, Figma link, itd.) |
3. Opis usluga | Description of Services
SnowIT nudi sljedeće usluge za bosanskohercegovačke male i srednje biznise:
3.1 Paketi usluga
| Paket | Opis | Cijena (KM) | Rok isporuke |
|---|---|---|---|
| START | One-page ili do 4 stranice, responsive dizajn, kontakt forma, SSL — ili 129 KM/mj na 24 mjeseca | 790 | 7 — 10 dana |
| BUSINESS | Do 10 stranica, WordPress CMS, blog, on-page SEO — ili 209 KM/mj na 24 mjeseca | 1.490 | 15 — 20 dana |
| PREMIUM | Do 20 stranica, custom dizajn, do 2 jezika, 60 dana podrške — ili 379 KM/mj na 24 mjeseca | 2.490 | 20 — 30 dana |
| WEB SHOP | WordPress + WooCommerce, do 50 proizvoda, checkout — ili od 579 KM/mj na 24 mjeseca | od 2.990 | 25 — 40 dana |
| CUSTOM | Portali, marketplace, booking platforme, API/ERP integracije — individualna ponuda | od 4.990 | po dogovoru |
Napomena: Svi jednokratni paketi uključuju:
- Hosting prvih 12 mjeseci (Vercel/Cloudflare)
- SSL sertifikat (HTTPS)
- Tehnička podrška 30 dana nakon isporuke
- Google Analytics 4 setup (opciono)
U mjesečnom modelu (24 mjeseca) hosting i održavanje su uključeni tokom cijelog trajanja ugovora, ne samo prvih 12 mjeseci.
3.2 Dodatne usluge (na zahtjev)
- Logo dizajn + branding materijali
- Odražavanje i izmjene postojećih stranica
- Hosting i administracija (mjesečno održavanje)
- SEO optimizacija i Google Ads kampanje
- Integracija sa CRM/ERP sistemima
SnowIT offers the following services for Bosnian small and medium businesses:
3.1 Service Packages
| Package | Description | Price (KM) | Delivery time |
|---|---|---|---|
| START | One-page or up to 4 pages, responsive design, contact form, SSL — or 129 KM/mo over 24 months | 790 | 7 — 10 days |
| BUSINESS | Up to 10 pages, WordPress CMS, blog, on-page SEO — or 209 KM/mo over 24 months | 1,490 | 15 — 20 days |
| PREMIUM | Up to 20 pages, custom design, up to 2 languages, 60 days support — or 379 KM/mo over 24 months | 2,490 | 20 — 30 days |
| WEB SHOP | WordPress + WooCommerce, up to 50 products, checkout — or from 579 KM/mo over 24 months | from 2,990 | 25 — 40 days |
| CUSTOM | Portals, marketplaces, booking platforms, API/ERP integrations — individual quote | from 4,990 | by agreement |
Note: All one-time packages include:
- Hosting for first 12 months (Vercel/Cloudflare)
- SSL certificate (HTTPS)
- Technical support 30 days after delivery
- Google Analytics 4 setup (optional)
In the monthly model (24 months), hosting and maintenance are included for the full contract term, not just the first 12 months.
3.2 Additional Services (on request)
- Logo design + branding materials
- Maintenance and changes to existing sites
- Hosting and administration (monthly maintenance)
- SEO optimization and Google Ads campaigns
- Integration with CRM/ERP systems
4. Proces naručivanja | Ordering Process
- Kontakt: Klijent šalje upit putem forme na snowit.ba ili WhatsApp (+387 62 329 076)
- Uvodna konsultacija: Poziv ili sastanak (online/offline) za razumijevanje potreba
- Ponuda: SnowIT šalje pisanu ponudu (email) sa cijenom, rokom i specifikacijom
- Prihvatanje: Klijent potvrđuje email odgovorom "Prihvatam ponudu" ili potpisanim dokumentom
- Avans: Plaćanje 20% cijene kao avans koji pokreće izradu (ili 100% unaprijed uz 10% popusta na jednokratnu cijenu; kod mjesečnog modela avans od 20% pokreće 24 mjesečne rate)
- Izrada: SnowIT izvršava projekat prema dogovorenom scope-u
- Review: Klijent ima 3 dana za pregled i 1 rundu revizija (uključeno u cijenu)
- Finalno plaćanje: preostalih 80% prije isporuke finalnih fajlova/pristupa (ili, kod mjesečnog modela, prelazak na 24 mjesečne rate — vidi §5)
- Isporuka: SnowIT prenosi sve materijale klijentu (kod, dizajn, pristup admin panelu)
- Contact: Client sends inquiry via form on snowit.ba or WhatsApp (+387 62 329 076)
- Initial consultation: Call or meeting (online/offline) to understand needs
- Quote: SnowIT sends written quote (email) with price, timeline and specification
- Acceptance: Client confirms via email reply "I accept the offer" or signed document
- Advance payment: Payment of 20% of price as advance that starts production (or 100% upfront for a 10% discount on the one-time price; in the monthly model, the 20% deposit starts 24 monthly instalments)
- Production: SnowIT executes project according to agreed scope
- Review: Client has 3 days to review and 1 round of revisions (included in price)
- Final payment: the remaining 80% before delivery of final files/access (or, in the monthly model, switching to 24 monthly instalments — see §5)
- Delivery: SnowIT transfers all materials to client (code, design, admin panel access)
5. Plaćanje | Payment
Valuta: Svi iznosi su u konvertibilnim markama (KM).
Načini plaćanja:
- Bankovna transakcija (žiro racun — detalji u fakturi)
- Gotovina (uz fiskalnu potvrdu) — kada je ta opcija navedena u ponudi
Rokovi plaćanja:
- Jednokratno plaćanje (START, BUSINESS, PREMIUM, WEB SHOP): 20% avans prije početka rada, 80% prije isporuke finalnih fajlova/pristupa
- Uplata cijelog iznosa unaprijed: 10% popusta na jednokratnu cijenu
- Mjesečni model (24 mjeseca): 20% avans pokreće izradu, zatim 24 fiksne mjesečne rate koje uključuju održavanje i hosting. Puno vlasništvo nad stranicom prelazi na klijenta tek po isplati svih rata
- CUSTOM: Dinamika plaćanja za CUSTOM projekte definiše se individualnom ponudom.
- Rad bez ugovorenog paketa održavanja: 100 KM po satu
Mjesečni model — kašnjenje i raskid: Ako klijent kasni sa dvije uzastopne mjesečne rate, SnowIT može obustaviti pristup stranici/uslugu do izmirenja duga. Prijevremeni raskid mjesečnog ugovora ne oslobađa klijenta obaveze — preostali neplaćeni iznos svih rata dospijeva odmah na naplatu.
Faktura: Izdajemo fiskalnu fakturu u skladu sa zakonima BiH (PDV nije uključen u cijene — SnowIT nije u PDV sistemu).
Currency: All amounts are in convertible marks (KM).
Payment methods:
- Bank transfer (giro account — details in invoice)
- Cash (with fiscal receipt) — when that option is stated in the offer
Payment terms:
- One-time payment (START, BUSINESS, PREMIUM, WEB SHOP): 20% deposit before work begins, 80% before delivery of final files/access
- Paying the full amount upfront: 10% discount on the one-time price
- Monthly model (24 months): a 20% deposit starts production, then 24 fixed monthly instalments including maintenance and hosting. Full ownership of the site transfers to the client only once all instalments are paid
- CUSTOM: Payment schedule for CUSTOM projects is defined in the individual quote.
- Work without a maintenance package: 100 KM per hour
Monthly model — late payment and termination: If the client is late on two consecutive monthly instalments, SnowIT may suspend access to the site/service until the debt is settled. Early termination of the monthly contract does not release the client from the obligation — the remaining unpaid instalments become due immediately.
Invoice: We issue fiscal invoices in accordance with BiH laws (VAT not included in prices — SnowIT is not in VAT system).
6. Politika refundacije | Refund Policy
6.1 Potpuna refundacija (100%)
Moguća je u roku od 48 sati od plaćanja avansa, AKO:
- SnowIT nije započeo rad na projektu
- Nema dogovorene specifikacije
6.2 Djelimična refundacija (pro-rata)
Poslije 48 sati, refundacija se izračunava:
Refund = Plaćeni iznos - (Sati rada × 30 KM/h)Primjer: Klijent platio 298 KM avansa (20% od 1.490 KM) za BUSINESS paket. Nakon 5 sati dizajna, odustao. Refund = 298 - (5 × 30) = 148 KM.
6.3 Nema refundacije
- Projekat završen i predat (klijent ima review period 3 dana)
- Klijent tražio izmjene van originalnog scope-a (dodatni zahtjevi se naplaćuju)
- Klijent ne odgovara na poruke 7+ dana (projekat se smatra napuštenim)
6.1 Full Refund (100%)
Possible within 48 hours of advance payment, IF:
- SnowIT has not started work on the project
- There is no agreed specification
6.2 Partial Refund (pro-rata)
After 48 hours, refund is calculated:
Refund = Paid amount - (Work hours × 30 KM/h)Example: Client paid a 298 KM deposit (20% of 1,490 KM) for the BUSINESS package. After 5 hours of design, cancelled. Refund = 298 - (5 × 30) = 148 KM.
6.3 No Refund
- Project completed and delivered (client has 3-day review period)
- Client requested changes outside original scope (additional requests are charged)
- Client does not respond to messages for 7+ days (project considered abandoned)
7. Intelektualna svojina | Intellectual Property
7.1 Klijent postaje vlasnik nakon finalne uplate
Nakon finalnog plaćanja 100%, klijent dobija potpuno vlasništvo nad:
- Izvornim kodom (HTML/CSS/JS ili React/Next.js repo)
- Dizajnom (Figma/Penpot fajlovi, izvožene slike)
- Sadržajem (tekstovi, fotografije koje smo mi napravili)
- Logo/branding materijali (AI/SVG fajlovi)
Format isporuke: GitHub repository (private, prenosi se na klijentov account) ili ZIP arhiva.
7.2 SnowIT zadržava pravo na portfolio showcasing
Možemo prikazati vaš projekat u našem portfoliju (snowit.ba/portfolio) OSIM AKO:
- Klijent eksplicitno zatraži tajnost (NDA)
- Projekat sadrži osjetljive poslovne informacije
Showcase uključuje: Screenshot, opis, stack (bez koda).
7.3 Open-source komponente
Koristimo open-source biblioteke (React, Tailwind, itd.). Njihove licence ostaju na snazi (obično MIT/Apache 2.0).
7.1 Client becomes owner after final payment
After final payment of 100%, client receives full ownership of:
- Source code (HTML/CSS/JS or React/Next.js repo)
- Design (Figma/Penpot files, exported images)
- Content (texts, photos we created)
- Logo/branding materials (AI/SVG files)
Delivery format: GitHub repository (private, transferred to client account) or ZIP archive.
7.2 SnowIT retains right to portfolio showcasing
We may display your project in our portfolio (snowit.ba/portfolio) UNLESS:
- Client explicitly requests confidentiality (NDA)
- Project contains sensitive business information
Showcase includes: Screenshot, description, stack (no code).
7.3 Open-source components
We use open-source libraries (React, Tailwind, etc.). Their licenses remain in force (usually MIT/Apache 2.0).
8. Garancija i odgovornost | Warranty and Liability
8.1 Garancija kvalitete
30 dana nakon isporuke:
- Besplatne ispravke bagova (tehnički defekti)
- Besplatna podrška za osnovna pitanja
NIJE pokriveno:
- Novi zahtjevi (features koje nismo dogovorili)
- Problemi uzrokovani klijentovim izmjenama koda
- Eksterni servisi (3rd party API breakage)
8.2 Ograničenje odgovornosti
SnowIT maksimalna odgovornost ograničena je na iznos plaćen za projekat.
Ne garantujemo:
- Specifične poslovne rezultate (prodaju, konverzije)
- Google/SEO ranking pozicije
- Dostupnost 100% (hosting zavisi od Vercel/Cloudflare SLA)
8.3 Force majeure
Nismo odgovorni za kašnjenja uzrokovana:
- Prirodnim katastrofama, ratom, epidemijom
- Ispadom električne energije, interneta
- Akcijama trećih strana (hakerski napadi na hostinge)
8.1 Quality Warranty
30 days after delivery:
- Free bug fixes (technical defects)
- Free support for basic questions
NOT covered:
- New features (features we did not agree on)
- Problems caused by client's code changes
- External services (3rd party API breakage)
8.2 Limitation of Liability
SnowIT maximum liability is limited to the amount paid for the project.
We do not guarantee:
- Specific business results (sales, conversions)
- Google/SEO ranking positions
- 100% uptime (hosting depends on Vercel/Cloudflare SLA)
8.3 Force Majeure
We are not responsible for delays caused by:
- Natural disasters, war, epidemic
- Power outages, internet outages
- Third-party actions (hacker attacks on hosting)
9. Hosting i održavanje | Hosting and Maintenance
Uključeno prvih 12 mjeseci:
- Vercel Free tier (unlimited bandwidth)
- Cloudflare CDN (DDoS zaštita)
- SSL sertifikat (automatski renewal)
Nakon 12 mjeseci:
- Opcija 1: Klijent preuzima hosting (preseljenje na njegov Vercel/Netlify account)
- Opcija 2: SnowIT nastavlja hosting — standardni 200 KM/godišnje, napredni 350 KM/godišnje
Napomena: U mjesečnom modelu plaćanja (24 mjeseca) hosting i održavanje su uključeni u mjesečnu ratu bez dodatne naplate.
Održavanje (opciono, uz jednokratnu uplatu):
- Basic Care — 69 KM/mjesečno: ažuriranja, backup, monitoring
- Business Care — 119 KM/mjesečno: sve iz Basic Care + do 60 minuta rada mjesečno
- Premium Care — 229 KM/mjesečno: sve iz Business Care + do 3 sata rada mjesečno, prioritetna podrška
- Web Shop Care — od 399 KM/mjesečno: održavanje trgovine, provjera narudžbi i payment sistema
- Rad bez ugovorenog paketa održavanja: 100 KM po satu
Included for first 12 months:
- Vercel Free tier (unlimited bandwidth)
- Cloudflare CDN (DDoS protection)
- SSL certificate (automatic renewal)
After 12 months:
- Option 1: Client takes over hosting (migration to their Vercel/Netlify account)
- Option 2: SnowIT continues hosting — standard 200 KM/year, advanced 350 KM/year
Note: In the monthly payment model (24 months), hosting and maintenance are included in the monthly instalment at no extra charge.
Maintenance (optional, with a one-time payment):
- Basic Care — 69 KM/month: updates, backup, monitoring
- Business Care — 119 KM/month: everything in Basic Care + up to 60 minutes of work per month
- Premium Care — 229 KM/month: everything in Business Care + up to 3 hours of work per month, priority support
- Web Shop Care — from 399 KM/month: store maintenance, order and payment system checks
- Work without a maintenance package: 100 KM per hour
10. Raskid ugovora | Termination
10.1 Od strane klijenta
Klijent može raskinuti prije završetka. Obračun prema §6 (Refundacija).
10.2 Od strane SnowIT-a
Možemo raskinuti ugovor AKO:
- Klijent ne plati avans u roku 7 dana
- Klijent ne odgovara na poruke 14+ dana (2 opomene)
- Klijent traži nešto nelegalno ili neetičko
U tom slučaju: vraćamo 100% avansa (ili 0% ako smo već isporučili dio rada).
10.1 By Client
Client may terminate before completion. Settlement according to §6 (Refund).
10.2 By SnowIT
We may terminate the contract IF:
- Client does not pay advance within 7 days
- Client does not respond to messages for 14+ days (2 reminders)
- Client requests something illegal or unethical
In that case: we return 100% of advance (or 0% if we have already delivered part of the work).
11. Nadležnost i mjerodavno pravo | Jurisdiction and Applicable Law
Ovi Uslovi korištenja se regulišu prema zakonima Bosne i Hercegovine.
Nadležni sud: Opštinski/Kantonalni sud u Sarajevu.
Alternativa: Obostrano se slažemo da prvo pokušamo rješiti sporove mirnim putem (direktna komunikacija ili medijacija).
These Terms of Service are governed by the laws of Bosnia and Herzegovina.
Competent court: Municipal/Cantonal Court in Sarajevo.
Alternative: We mutually agree to first attempt to resolve disputes amicably (direct communication or mediation).
12. Izmjene uslova | Changes to Terms
SnowIT zadržava pravo da ažurira ove Uslove. O većim izmjenama ćemo obavijestiti:
- Email postojećim klijentima (7 dana prije stupanja na snagu)
- Objava na snowit.ba sa istaknutim bannerom
Vaš kontinuirani rad sa nama nakon promjena znači prihvatanje novih uslova.
SnowIT reserves the right to update these Terms. We will notify of major changes:
- Email to existing clients (7 days before taking effect)
- Publication on snowit.ba with prominent banner
Your continued work with us after changes means acceptance of new terms.
13. Kontakt | Contact
SnowIT d.o.o.
Osnovan 2022, Sarajevo
Email: enis@snowit.ba
WhatsApp: +387 62 329 076
Web: https://snowit.ba
Za pitanja o privatnosti podataka: alem@alai.no (Lice za zaštitu podataka)
Ovi Uslovi korištenja su posljednji put ažurirani 14. maja 2026.
These Terms of Service were last updated on May 14, 2026.